Privacy Policy

Thank you for visiting the website of Dr. Marwah’s Skin, Hair, Laser & Cosmetic Centre (“Clinic”, “we”, “our”, or “us”). We value your trust and are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website or services.

1. Information We Collect

a) Automatically Collected Information

When you visit our website, we may collect:

• Device details (browser, operating system, device type)
• IP address and approximate location
• Pages visited, time spent on the site, and referring websites
• Cookies and similar technologies for analytics and website functionality

b) Information You Provide

When you fill out forms, book appointments, or communicate with us, we may collect:

• Name, age, gender, and marital status
• Contact details (phone, email, address)
• Medical history, treatment preferences, or images (for consultations)
• Payment and billing details for online transactions

Note: Any information voluntarily shared in public forums (blogs, comments, or community discussions) is not covered under this policy.

2. How We Use Your Information

We use your information to:

• Schedule consultations and treatments
• Manage patient records and follow-ups
• Process payments securely
• Send appointment reminders, updates, or promotional offers (with your consent)
• Improve our website, services, and patient experience
• Comply with legal or regulatory requirements

Medical confidentiality: All treatment-related information is handled with the highest level of confidentiality and used only to provide personalized care.

3. Sharing of Information

We do not sell or rent your information. Data may only be shared:

• With trusted third-party service providers (e.g., CRM systems, payment gateways, SMS/email providers) for operational purposes
• As required by law, regulation, or government order
• To protect the rights, property, or safety of the Clinic, staff, or patients

4. Cookies & Tracking

Our website uses cookies to enhance user experience. You may manage or disable cookies in your browser settings, but some features may not function properly.

Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used to provide personalized offers (only with consent)

5. Security

We take all reasonable precautions to safeguard your personal and medical information. Sensitive data, including payment details, is encrypted and transmitted securely. While we strive to protect your information, no system is completely secure, and absolute protection cannot be guaranteed.

6. Data Retention

• Patient records and treatment information are retained for 5–7 years as per medical and regulatory standards.
• Website and analytics data are retained for up to 1 year.
• You can request deletion of your personal data at any time (see Section 7).

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications

To exercise these rights, contact us at drmarwah.connect@gmail.com or call +91 74004 55554.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided personal information without parental consent, please contact us immediately.

9. Third-Party Links

Our website may contain links to external websites. Once you leave our site, your information will be governed by the privacy policies of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date. Your continued use of our website and services indicates acceptance of any updates.

11. Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy, you can reach us at:

Email: drmarwah.connect@gmail.com
Phone: +91 74004 55554
Dr. Marwah’s Skin, Hair, Laser & Cosmetic Centre
Bandra West | Andheri West | Oshiwara – Mumbai, Maharashtra, India